Posted in: Tattle, Technology

BT took an age to install our community centre’s superfast broadband

After six months and 15 visits by Openreach technicians BT still left us without a working connection

Back in March I placed an order with BT for “superfast enhanced” broadband for the community centre which I help run as a volunteer in Hastings.

It is now almost six months on and we are no nearer to having a working broadband connection. We were upgrading from a basic TalkTalk package which was cut off in March. We have now had multiple visits from Openreach but every time that the engineer arrives on site, they have been given instructions to connect us to a street cabinet that is some distance from our property and they cannot complete the job. Ironically we have a cabinet just outside our car park, but the instructions don’t appear to allow the engineers to use that.